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The IoTize™ engineering support team provides expert technical assistance for all IoTize brand products.

All of our hardware products benefit from our manufacturer guaranty and a one year, renewable Support and Maintenance Contract. The support services include:

  •  Direct support via email and telephone
  •  Software updates and patches

Need Assistance?

For IoTize products including their software and hardware components, go to our dedicated support web site. That site provides downloads and an online interface for entering and tracking support requests.

Don't Know if Your Product's Support Contract is Valid?

You can verify the status of your support and maintenance contract by mailing us via our contact form. Please include in your message:

  • Product name / part number
  • Serial number
  • Proof of purchase (if possible)

 

Restriction of Hazardous Substances Directive

The Restriction of Hazardous Substances (RoHS) directive limits or prohibits the use of six hazardous materials in the manufacture of various types of electronic and electrical equipment. Under the RoHS initiative, IoTize has put in place design and manufacturing constraints processes to ensure that products conform with this directive. IoTize works with manufacturing subcontractors whose processes, materials and suppliers conform with the RoHS directive.

If you have questions about restricted hazardous substances in IoTize products, please mail us via our contact form.

Management of Waste Electrical Equipment

The Waste Electrical & Electronic Equipment (WEEE) initiative has been put in place to support recuperation and disposal of unused electronic goods. Under the WEEE initiative, IoTize participates by contributing to European organizations designated for recuperation of electronic waste. Please contact local organizations for electronic waste disposal for more information on free disposal.

If you have questions about disposing waste electronic goods, please mail us via our contact form.